Refund policy
At House of Half Wigs, we want you to love your hair. Because our products are hair products and must meet strict hygiene and quality standards, we have specific requirements for returns and refunds.
Please read this policy carefully before placing your order. By purchasing from House of Half Wigs, you acknowledge and agree to the terms below.
1. Return Eligibility
We accept returns within 7 days of confirmed delivery for eligible items.
To qualify for a return:
- The item must be unused and unworn.
- The wig must not have been cut, colored, bleached, washed, styled, altered, or chemically treated.
- The wig must not have been installed or worn.
- The original tags, packaging, and any included accessories must be intact and included with the return.
- The product must be returned in the same condition in which it was received.
- You must contact us and receive return authorization before sending the item back.
Returns that do not meet these requirements may be denied and sent back to the customer at the customer's expense.
2. Final Sale Items
For hygiene and sanitary reasons, certain items may be designated as final sale and cannot be returned or exchanged.
Any item identified as FINAL SALE at the time of purchase is not eligible for a return, refund, or exchange unless the item arrives defective or incorrect.
3. How to Request a Return
To request a return, please contact House of Half Wigs within 7 days of delivery.
Please include:
- Your order number
- Full name
- Email address used for the order
- Reason for the return
- Photos or videos when requested
Do not ship an item back without receiving return instructions from us.
Once your return request is approved, you will receive instructions for where and how to send your item.
4. Return Shipping
Unless the item was received defective, damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a shipping service that provides tracking and insurance. House of Half Wigs is not responsible for returns that are lost or damaged while being shipped back to us.
If your return is approved because we sent you the wrong item or the item arrived damaged or defective, we will provide instructions regarding return shipping.
5. Refunds
Once your returned item is received, it will be inspected to ensure that it meets our return requirements.
If approved, your refund will be issued to the original payment method.
Please allow up to 7 business days after your return has been received and approved for us to process your refund. After we issue the refund, your bank or payment provider may require additional processing time before the funds appear in your account.
Original shipping charges are generally non-refundable, unless the return is the result of an error on our part or another circumstance covered by applicable law.
6. Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging when applicable
Do not alter, wash, install, cut, color, or otherwise modify a damaged or defective item before contacting us.
We will review the issue and, when appropriate, provide a replacement, exchange, or refund.
7. Items That Do Not Qualify for a Refund
A refund may be denied if an item:
- Has been worn or installed
- Has been washed
- Has been cut or trimmed
- Has been colored, bleached, or chemically treated
- Has been altered or customized
- Has been styled in a way that changes the original condition
- Is missing tags, packaging, or included accessories
- Shows signs of use, wear, or manipulation
- Is returned after the applicable return period
- Was purchased as a final-sale item
8. Refused or Undeliverable Packages
Customers are responsible for providing an accurate shipping address at checkout.
If a package is returned to House of Half Wigs because the customer provided an incorrect or incomplete address, refused delivery, or failed to retrieve the package, the customer may be responsible for additional shipping costs.
A refund, if applicable, will not be processed until the package has been received and inspected.
9. Exchanges
We may offer exchanges for eligible items subject to availability.
The item being exchanged must meet all requirements listed in the Return Eligibility section.
If the requested replacement is unavailable, we may offer another resolution at our discretion.
10. Order Cancellations
Orders may be canceled only if the order has not yet been processed or shipped.
Once an order has entered processing or has shipped, it may no longer be canceled. In that situation, the customer must follow the applicable return policy.
11. Lost or Delayed Packages
Once an order has been shipped, customers will receive tracking information when available.
If tracking shows that a package has been delivered, but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.
If the package still cannot be located, contact us so we can assist with the carrier's claim process when applicable.
House of Half Wigs is not responsible for packages that are confirmed as delivered to the shipping address provided at checkout.
12. Chargebacks & Payment Disputes
We ask that customers contact House of Half Wigs before initiating a payment dispute or chargeback.
If you have an issue with your order, please give us the opportunity to investigate and resolve it directly.
Our order records may include order confirmations, payment information, shipping information, tracking records, delivery confirmation, customer communications, product information, and our published policies.
We reserve the right to provide relevant documentation to a payment processor, bank, or other authorized party when responding to a payment dispute.
13. Policy Changes
House of Half Wigs reserves the right to update this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated effective date.
14. Contact Us
If you have questions regarding a return, refund, exchange, or your order, please contact House of Half Wigs through the contact information provided on our website.
We are committed to providing excellent customer service and will make reasonable efforts to resolve legitimate concerns as quickly as possible.